FAQs

How long does shipping take?

Standard shipping typically takes 2-3 weeks due to high demand for our exclusive collection.

Is there free shipping available?

Yes, we offer free shipping on orders totaling $50 or more.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking details. You can use this information to monitor the progress of your delivery.

What is the return policy at Mattania?

We offer a 30-day return policy. If you are not satisfied with your purchase, please contact our customer support at stores@seoteam.ai for assistance.

How do I initiate a return?

To initiate a return, please contact our support team at stores@seoteam.ai within 30 days of receiving your order. We will guide you through the process.

What if I receive a damaged or defective item?

We apologize for any inconvenience. Please contact our support team at stores@seoteam.ai with photos of the damaged or defective item, and we will promptly assist you in resolving the issue.

Can I modify or cancel my order after it has been placed?

Once an order is placed, it enters our processing system quickly. Therefore, modifications or cancellations may not be possible. Please double-check your order before confirming.

How can I contact Mattania for additional assistance?

For any further inquiries or assistance, please reach out to our support team at stores@seoteam.ai. We are here to ensure your experience with Mattania is seamless and enjoyable.